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Terms of service

Terms of service

Last updated 19 October 2026. These terms apply to every order placed with Marble Cinema ("we", "us"), a sole-trader business trading as Marble Cinema, ABN 23 448 593 086, Melbourne, Australia. "You" means the person placing the order and the agency they order for. Our services are supplied for business use. By placing an order you agree to these terms.

1. What we provide

We produce a cinematic walkthrough film of a property (the "Film") from photographs and listing details that you supply or direct us to (the "Source Material"). The price and inclusions for each order are those shown on our website or in our written quote when you order.

2. Ordering and payment

  1. Prices are in Australian dollars. We are not currently registered for GST and no GST is charged. If that changes, we will show prices with GST included.
  2. An order is placed when payment is completed through our checkout. Payments are processed by Stripe; we do not see or store your card details.
  3. We may decline an order before production begins, for example if the Source Material is not workable or we cannot meet the requested timing. If we do, we refund the amount paid in full.
  4. Agency or volume pricing applies only where we have agreed it in writing, on the terms of that agreement.
  5. We may refuse an order, or stop work on it, if the Source Material or any content you ask us to include appears to be unlawful, misleading, or to infringe someone else's rights. If we do, we refund the amount paid for any work not delivered.

3. Your Source Material

  1. By placing an order, you confirm that you are authorised by the vendor to market the property, and that you own or hold a licence to use the Source Material, including any photographs on a listing link you give us. That licence must include the right to have the material adapted into a film using the tools described in clause 3.3. Photographers' licences sometimes restrict this; it is your responsibility to check.
  2. You give us a non-exclusive licence to copy, download, adapt and process the Source Material, including with third-party and AI-assisted tools, to produce your Film, and to store it while we do.
  3. We use third-party software, including AI-assisted tools, to produce Films. Do not send material that must stay confidential (for example an off-market listing, or photographs showing people, documents or security details) unless we have agreed in writing how it will be handled.
  4. You are responsible for the accuracy of any information you ask us to include, such as agent names, phone numbers, addresses, property details (for example bedrooms, bathrooms, car spaces or land size) and auction or price details. We reproduce it as supplied; we do not verify it.
  5. If you ask us to include a person's name, photograph or logo, or an agency's branding, you confirm that you have their permission for it to appear in the Film.

4. How Films are made

  1. Films are animated from the Source Material. Camera movement is generated; we do not add rooms, views, fixtures, finishes or furniture that are not in the photographs. We may grade colour and light, including showing existing light fittings switched on.
  2. We review each Film against the Source Material before delivery. If a delivered Film shows something that is not in the Source Material, tell us within 7 days of delivery and we will fix that section at no charge. This does not count as your revision.
  3. Films are made from still photographs and are not filmed footage. You must not present them as filmed footage, or use them in a way that could mislead a buyer about the property.
  4. Because camera movement is generated, a Film may show minor motion effects, such as slight softening or bending of edges while the camera moves. These are not defects unless they misrepresent the property.
  5. You must watch the Film before you publish or share it. You are responsible for deciding whether it is accurate and suitable to publish, and for complying with the laws and rules that apply to property advertising, including any requirement to disclose that images have been edited or animated. We recommend stating "Animated from listing photography" wherever the Film is published.

5. Delivery and revisions

  1. We aim to deliver within 48 hours. The 48 hours start when we have both your payment and workable Source Material. If the property is not yet listed, they start when we receive the photographs.
  2. "Workable" means enough photographs, at sufficient resolution, to make the Film. If they are not, we will tell you within one business day. You can then send more photographs, or cancel for a full refund.
  3. The delivery time can be extended by delays outside our reasonable control, including outages of the software or services we rely on. We will tell you promptly if this happens.
  4. We deliver the Film by email, as a download link sent to the address used at checkout. Links may expire after 30 days, so please keep your own copy.
  5. Each order includes one round of revisions, requested within 7 days of delivery. A revision covers changes to the edit, such as shot order, length, music or on-screen text. It does not include new Source Material or a different property. Further changes are quoted separately.
  6. If we have not received a revision request within 7 days of delivery, the Film is treated as accepted.

6. Cancellations and refunds

  1. Production begins as soon as we start work on your order. If you have given us a listing link, this is usually straight after payment. If the property is not yet listed, it is when we receive the photographs. You may cancel for a full refund only before production begins, so email us straight away if you need to.
  2. After production begins, we do not give refunds for a change of mind, for example if the listing is withdrawn or sells before the Film is used.
  3. If we cannot produce a workable Film from your Source Material, we will refund the amount paid in full.
  4. If you have a concern about your order, please email us first so we can fix it. Nothing in this clause limits your rights under the Australian Consumer Law.

7. Using the Film

  1. On payment in full, we give you, the agency and the property's vendor a non-exclusive, perpetual, royalty-free licence to use the Film to market that property. This includes realestate.com.au, Domain, websites, email, social media and in-person presentations. You may also use it afterwards to promote your own sales record.
  2. We keep copyright in the Film and ownership of our methods, templates and tools. Music is licensed for use within the Film only. It must not be separated from the Film or used elsewhere.
  3. Do not use the Film to market a property other than the one shown in the Source Material.
  4. Advertising portals and social platforms set their own rules. We do not guarantee that any platform will accept or display the Film.
  5. We will not publish or show your Film or Source Material publicly, including on our own website or social media, without your written permission.

8. Australian Consumer Law and liability

  1. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees, or any other right that cannot lawfully be excluded.
  2. To the extent the law allows, if we fail to meet a guarantee our liability is limited, at our option, to supplying the service again or paying the cost of having it supplied again. In any case our total liability for an order will not exceed the fee paid for it.
  3. To the extent the law allows, we are not liable for indirect or consequential loss, including lost commission, lost or delayed sales, or loss of a listing.
  4. We do not promise any marketing outcome, such as more enquiries, more inspections, a faster sale or a higher price.
  5. You indemnify us against claims by third parties (such as a photographer, vendor, buyer or regulator), and the reasonable losses and legal costs that result, to the extent they arise from: (a) Source Material or content you supplied without the necessary rights or permissions; (b) inaccurate information you supplied; or (c) your publication or use of the Film in breach of clause 4 or 7, or of laws that apply to property advertising.
  6. Clause 8.5 does not apply to the extent a claim arises from our own breach of these terms or our negligence. We are responsible for those claims, subject to clauses 8.2 and 8.3.

9. Privacy

We handle personal information in accordance with our Privacy policy.

10. General

  1. We may update these terms. The version that applies to an order is the one published on our website when you placed it.
  2. These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction.
  3. If any clause is unenforceable, it is severed and the rest of these terms continue to apply.
  4. We may contact you about your order by email, at the address you used at checkout.

11. Contact

Marble Cinema · hello@marblecinema.com · Melbourne, Australia · ABN 23 448 593 086